Question 1

How far in advance should I place an order?

Accepted Answer

We recommend placing your order at least 2–3 weeks in advance for custom cakes or large cupcake orders. For catering events, a 4-week notice is ideal to ensure availability and proper planning.

Question 2

Do you require a deposit?

Accepted Answer

Yes, a 50% non-refundable deposit is required to confirm your order. The remaining balance is due at least 3 days before pickup or delivery. For larger catering orders, full payment may be required earlier.

Question 3

Do you offer delivery?

Accepted Answer

We offer local delivery for an additional fee, depending on distance and order size. Delivery availability will be confirmed during the booking process.

Question 4

Can you accommodate allergies or dietary restrictions?

Accepted Answer

We do our best to accommodate nut-free, gluten-free, or dairy-free requests. However, please note that our kitchen is not certified allergen-free, so we cannot guarantee zero cross-contamination.

Question 5

Do you offer tastings for custom cakes?

Accepted Answer

Yes! Tastings are available for wedding or large event cakes by appointment. You can choose up to three flavors to sample, and the tasting fee can be applied toward your final order.

Question 6

What flavours and designs can I choose from?

Accepted Answer

We offer a wide variety of flavors and are happy to customize based on your preferences. Whether you want something classic or a unique theme, we work with you to create a design that fits your vision. Our flavours available are listed on each of our shop pages.

Shabby Chic

Frequently Asked Questions